Victims of Crime Helpline

The Victorian Government’s Victims of Crime Helpline offers information, advice and support for victims and their families.

The Helpline provides:

  • advice about reporting a crime
  • information about the legal process, including after the offender is in prison
  • help applying for compensation and financial assistance
  • connections to other support services, such as the Victims Assistance Program.

Free support is available anywhere in Victoria

The Victims of Crime Helpline can refer you to a Victims Assistance Program (VAP) worker near where you live to help you with:

  • your day to day needs
  • managing your personal safety
  • communicating with police and making a report
  • organising counselling, transport and urgent medical services
  • getting ready for court
  • preparing a Victim Impact Statement
  • applying for financial assistance
  • getting information about the offender.

This free service is available by contacting the Victims of Crime Helpline

  • Open: 8am-11pm, 7 days a week
  • Call: 1800 819 817
  • Text: 0427 767 891
  • Email:
  • Website: (opens in new window)